Our commitment to you

At Bepi each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service always.

Should you feel that we have not provided the level of service you would expect from us and wish to make a complaint, please contact us by emailing our team: complaints@bepi.uk

Bepi Complaints Procedure

1. We will acknowledge your complaint within 5 working days.
2. We will investigate your complaint and endeavor to send a final response to you within 15 working days of receipt of your complaint. If additional time is required, we will inform you of the reason and provide an estimated response date, which will not exceed 30 working days from the date of receipt.
3. If more than 35 working days from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you may be eligible to refer your complaint to the Financial Ombudsman Service depending on your location:

United Kingdom

Financial Ombudsman Service

Address: Exchange Tower, London, E14 9SR

Phone: +44 800 023 4567 or +44 300 123 9123

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.www.financial-ombudsman.org.uk